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Aging Ombudsman Services in the Region – Update

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To prevent the spread of the coronavirus (COVID-19) in our region we have temporarily stopped in person Ombudsman services to the public until January 1, 2021. Isothermal Regional Area Agency on Aging provides Ombudsman services that include but are not limited to investigating concerns made on or behalf of residents in long term care settings, provide technical assistance and education to the public on long term care topics; as well as, monitor nursing homes, adult care, and family care homes on resident rights issues.

We will continue to provide assistance and services via phone or virtually.  As part of the CARES Act, the Agency secured electronic devices with data service available for staff and LTC residents use to allow for “face-to-face” communication.  IPDC has purchased the teleconferencing app, ZOOM with toll free calling and unlimited conferencing for staff, providers, and LTC residents’ use. 

Notice of these services has been given to each long-term care facility in our region; as well as posted at our main office, located at 111 West Court Street.

Contact for Ombudsman Services:

Mandy Johnson, MHS, Regional Long-Term Care Ombudsman
111 West Court Street
Rutherfordton, NC 28139
1-800-331-9891, toll free
828-287-2281 ext. 225
Fax 828-287-2735

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